Responsible Gaming at 7j999

Our Promise

7j999's Commitment to Safe Play

At 7j999, responsible gaming is not a legal footnote — it is a core part of how we operate. We design our platform for Bangladesh players who want to enjoy cricket betting, live casino, slots, Teen Patti, and fishing games in a safe, transparent environment where they remain in control at all times.

Gambling should always be a leisure activity, not a way to solve financial problems or escape stress. If at any point your gambling stops feeling like entertainment, we strongly encourage you to use the tools below or contact our support team directly. You are never alone in this — 7j999's support team is available 24 hours a day, every day of the year, including Bangladesh public holidays.

Tools Available

Your Responsible Gaming Toolkit

Money Management

Deposit Limits Explained

A deposit limit is the single most effective tool for keeping your gambling spending under control. At 7j999, you can set a hard cap on how much you deposit over any defined period. The limit applies to all payment methods — bKash, Nagad, Rocket, Upay — so it covers all routes into your account balance.

Time Management

Session Time Limits

Time can pass quickly when you are playing casino games or following live cricket betting markets. Session time limits help you stay aware of how long you have been playing by setting a hard cutoff. When your chosen session time is reached, 7j999 automatically ends your session and logs you out. You can log back in to start a new session, but the notification serves as a useful moment to pause and decide whether to continue.

You can set session limits for as little as 30 minutes up to several hours, depending on what suits your lifestyle. Session limits reset at the start of each new login session — they are not cumulative across sessions. To adjust your session limit, log in to your 7j999 account and visit the Responsible Gaming section of your account settings, or contact [email protected] for assistance.

Stay Aware

Reality Checks

A reality check is a periodic in-session pop-up notification that appears on your screen at intervals you have pre-selected — for example, every 30 minutes, every hour, or every 2 hours. The notification shows you how long you have been playing in your current session and the net financial result of that session (total wagered, total won or lost). The purpose is to give you a factual, unemotional snapshot of your current gambling session so you can make an informed decision about whether to continue.

Reality checks are opt-in. You can enable them and choose the frequency from within your account settings. We recommend setting a reality check frequency at the beginning of every session, particularly for players who enjoy extended gaming sessions on slots, live casino tables, or in-play cricket betting markets. The reminder takes only seconds to acknowledge but can make a significant difference to your overall gaming behaviour.

Break or Stop

Self-Exclusion

Self-exclusion is the most powerful tool available to you if you feel that gambling is causing problems in your life. It allows you to voluntarily block your own 7j999 account for a defined period (minimum 30 days) or permanently. During a self-exclusion period, your account will be fully suspended — you will not be able to log in, deposit, place bets, or claim any bonuses. Any active balance at the time of self-exclusion will be returned to your registered payment method.

Once a self-exclusion is activated, 7j999 will make every reasonable effort to prevent you from creating a new account during the exclusion period. If you attempt to open a new account while self-excluded and 7j999 becomes aware of this, the new account will be closed immediately and any deposits made will be refunded. At the end of a defined exclusion period, your account will not be automatically reactivated — you must contact support to request reactivation, which includes a cooling-off review.

How to Request Self-Exclusion

1. Email [email protected] with the subject line "Self-Exclusion Request" from your registered email address or mobile number.
2. State the exclusion period you want: 30 days, 60 days, 6 months, 12 months, or permanent (indefinite) exclusion.
3. 7j999 support will confirm the exclusion by return message and activate it within a maximum of 24 hours (typically within minutes during normal operating hours).
4. You will receive a confirmation once exclusion is active. Keep this confirmation for your records.

Age Policy

21+ Age Restriction — Strictly Enforced

7j999 is strictly an adults-only gambling platform. All players must be 21 years of age or older to register, deposit, play, or claim any bonus on 7j999. This is not merely a guideline — it is a firm, non-negotiable policy that we enforce through identity verification (KYC) and ongoing account monitoring.

If 7j999 has reason to believe that a registered account belongs to someone under the age of 21 — whether through information provided during registration, KYC documentation, or third-party reporting — that account will be immediately suspended and any remaining balance will be returned to the source payment method after investigation. The player will be permanently banned from re-registering on 7j999.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these in your own behaviour, we encourage you to reach out for support without delay.

• Gambling with money you cannot afford to lose, or using money set aside for essentials like rent, food, or bills.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to cut down.
• Lying to family members or friends about how much time or money you spend gambling.
• Gambling to escape from problems, stress, depression, or feelings of helplessness.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Borrowing money, selling possessions, or taking loans to fund gambling activity.

Recognising a problem is the first and most important step. If any of these signs feel familiar, please contact our support team at [email protected] or consider using our self-exclusion tool while you seek further help. You do not need to be in a crisis to reach out — early intervention is always better.

Practical Tips

How to Stay in Control

Beyond the formal tools available on your 7j999 account, here are some practical habits that experienced, responsible players use to keep gambling enjoyable rather than harmful.

Get Help

Support is Always Available

If you are concerned about your gambling or the gambling of someone you care about, please do not hesitate to reach out. 7j999's support team can help you activate any of the responsible gaming tools described on this page, including self-exclusion, deposit limits, and session timers. All requests are handled with complete confidentiality and without judgement.